The HealthBridge Program gives patients the flexibility to pay over time while helping providers collect patient balances faster and more consistently. The result is improved cash flow and a more predictable patient revenue stream – with an improved patient experience.

• Accelerated cash flow from day one. HealthBridge starts working as soon as an eligible self-pay balance is generated, improving cash flow before the first patient statement is even sent. We put our relationships with capital market partners to work for you.
• No recourse. Once HealthBridge funds an eligible patient balance, the payment is yours to keep – even if the patient doesn’t ultimately pay us. We assume the repayment risk, helping you create more predictable cash flow and reduce bad debt.

• No interest. Patients get flexible payment options without paying interest.
• 24+ months to pay. Patients can spread payments over time, with payment plan length based on the balance. Minimum payments apply.
• No applications or credit checks. There are no financing applications, credit checks, or extra hoops for patients to jump through.
• Available to all patients. The same options are available across your community, including commercially insured, Medicare, Medicaid, and uninsured patients.

• A seamless, familiar experience. HealthBridge works behind the scenes with the industry leading EHR, allowing patients to continue using your existing billing process and patient portal – with your organization at the center of the financial experience.
• Dedicated patient support. Our Patient Services team works alongside your existing resources to help patients navigate bills and payment options and stay on track with outstanding balances.
• Provider-branded patient materials. We will develop these to keep your brand at the center of every patient interaction and inform patients of payment options.

• We are committed to delivering a positive, patient-centered experience without adverse collection practices.
• Our Patient Services team supports patients throughout the payment process – from answering billing questions and helping with payments, to reaching out about outstanding balances. Our commitment to patients is reflected in an average customer satisfaction rating of 9.6 out of 10.

“People have other bills and you’re the first medical place that really cares about the patient. Being able to pay over-time is great so we want to pay $300 a month!” – Rachel D.

• No new software to install or manage. The HealthBridge Program works behind the scenes with the leading EHR platform through straightforward configuration and standard data exchange, minimizing the lift for your team.
• Collaborative approach. We will work with your EHR, revenue cycle, accounting, and patient experience teams to integrate into your existing processes and ensure payment plans are easily available to patients.